Canadian mobile phone maker Research In Motion‘s UK Managing Director Stephen Bates has taken to the stage at London’s third BlackBerry Innovation Forum with One Mobil Ring in attendance, to apologise for their network outage that has resulted in intermittent loss of service for two days throughout EMEA.
RIM’s UK MD stated at the beginning of his keynote speech to launch the event, Research In Motion is “working hard around the clock to resolve the issue” whilst establishing it this is “not acceptable”.
He mentioned the “executive team are working on this night and day”, with the “server issues are regarded with high focus” and RIM is ”not going to stop until they get to the end of the problem”.
In regards to keeping their customers informed of any progress, he went on to note RIM will “continue dialogue through carrier partners”, where they are “doing their best to improve communications, with updates on Twitter and Facebook”.
There are over 70million BlackBerry users worldwide with 20 peta bytes of data going through their network every month – with 7million of those handset owners are based in the UK.