BlackBerry servers suffer outage


With email and messaging affected 


Canadian handset maker Research In Motion has been experience issues with it servers, which has affected BlackBerry handsets all across Europe.

RIM has posted a message on their Facebook group on Monday afternoon, which reads “Some users in EMEA are experiencing issues. We’re investigating, and we apologise for any inconvenience.” – with a couple of thousand people commending on the message, confirming problems with their devices.

Later on Monday, Research In Motion posted another message that reads: “We are pleased to report that BlackBerry email services have been restored. Some people may continue to experience delays with instant messaging and browsing services and our technical teams are working to return services to normal as quickly as possible. We apologize to our customers for any inconvenience and we’ll continue to update you as new information becomes available”

A further message was posted on Tuesday : “Some users in Europe, the Middle East, Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible. We apologize for any inconvenience this has caused”.


Another message was posted on Tuesday evening “The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM’s infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated, and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience, and we will continue to keep you informed.”

* UPDATE #2 *

15:45 UK:  Research In Motion has posted another message, as update to their service outage which shows a larger impact and even on America. The message reads “BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.”

* UPDATE #3 *

20:38 UK:  Another message has been posted, as an updated to the ongoing BlackBerry saga “We continue to work on clearing the message backlog in order to eliminate delays. Thank you for your patience”

* UPDATE #4 *

05:30 UK:  Service appears to have resumed, from a message that reads: “In Europe, Middle East, India and Africa, we are seeing a significant increase in service levels. Service levels are also progressing well in the U.S., Canada and Latin America and we are seeing increased traffic throughput on most services, although there are still some delays and services levels may still vary amongst customers. Our global teams are continuing to work as quickly as possible to restore full and consistent service across all regions.”

* UPDATE #5 *

RIM, from the BlackBerry UK and Ireland account has posted the following: “From 6am BST today, all services across Europe, the Middle East and Africa, as well as India, have been operating with significant improvement. We continue to monitor the situation 24×7 to ensure ongoing stability. Thank you for your patience.”

* UPDATE #6 *

Founder of Research In Motion, Mike Lazaridis, has now released the video below which states: “It is too soon to say this issue is fully resolved, but RIM is approaching normal Blackberry service levels in Europe, Middle East, India and Africa and are continue to monitor the system very closely”. He goes on to note “they are working very hard to continue to stabilise the system and are seeing steady improvements”, RIM “expects to see continued progress and some possibly some instability, as the system comes back to normal service levels everywhere”.

* UPDATE #7 *

15:00 UK:  “BlackBerry services are operating well globally. BlackBerry Support teams continue to monitor the situation around the clock to ensure ongoing service stability. Some customers in Canada and Latin America who are sending messages to other regions may see intermittent message delays. Support teams are actively addressing this.”

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