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T-Mobile and O2 offer prepay BlackBerry Pearl 3G

Budget RIM device comes to the masses

UK mobile phone networks T-Mobile and O2 have announced Research In Motion’s BlackBerry Pearl 3G 9105, on pay as you go deals at £249.99.

The BlackBerry Pearl 3G is their candy bar budget phone, with 14 keys instead of the 20 that accompany the USA version. Also dropped, is the Suretype keypad for a T9 version in the UK model where this is the first Pearl to have 3G access along with the first on 802.11n.

We have also just learned this week version 6 of the BlackBerry OS will be made available to the handset in due course, which is the very same mobile operating system that ships with the upcoming BlackBerry Torch 9800.

T-Mobile offering in the pay as you go market comes with 6 months free internet and BlackBerry mail, with unlimited texts if topped up with £10 a month.

O2’s offering ships on a bespoke pay as you go BlackBerry tariff, with a 500 text message allowance with free messaging and 500MB data limit for £15 per month.

In the past T-Mobile has sold the previous generation of the Pearl, the 8110, at £180 with free email and internet access for a year - although the deal this time around doesn’t appear to be as attractive.

iPhone 4

As this device is being launched in a little over two weeks, I thought the major carriers in the UK would be a bit better prepped than their websites are showing.

O2 wins (barely!) as they have a big splash on their home page where ‘find out more’ translates into ‘we’ll get in touch when we can be bothered to get some info together’.

Vodafone have a cursory entry in their ‘coming soon’ section with a huge blank space where a photo should go.

Orange are ‘the wha?’.

I had hoped for more from these multi billion pound companies in this Internet-centric, content managed world but I guess I should have known better.

Orange still like to think they’re a social portal, O2 still restrict one credit card to a maximum of two phones so I can’t top up my third online and I have never been able to get Vodafone’s online upgrade tool to work.

In times like this, I should have expected less.

HTC Desire

htc-desire-540x334 Is this the year for everyone to think twice about the supreme dominance that is Apple? Is this yet another fairytale story featuring the glorification of the supposed ‘iPhone’ killer? A handful of ‘Palm pre’ owners nod unconvincingly. No. This time, a new challenger awaits in the form of the HTC Desire.

Firstly, it weighs in at about the same as the iPhone, but is actually smaller by just a few millimetres. The abrupt wedge end is designed to fit snugly in the hand during a call and has since been refined, now making it ergonomically superior to the Hero. It also goes out of its way to introduce the inexperienced user into the smartphone nexus by giving you several ‘real’ buttons and a touch sensitive navigation scroller, although I personally prefer the trackball from the Hero.

Most importantly, it is deep within the heart of the beast that demands a second glance. The synergy of the Android 2.1 OS and 1ghz Snapdragon CPU allows a smooth user interface that responds intuitively to your touch, thanks to the HTC Sense software. The 5MP camera has seen a remarkable overhaul, obviously in response to feedback regarding the Android’s simple ‘point and click’ limitations. The quality here cannot quite match the best of the rest, but given the correct lens would not be far off in my opinion.

Everything you could ask for is right here; 3.5mm jack, FM radio, Google maps, Wi-fi connectivity, MP3 ringtones, and so the list goes on… The 3.7 inch AMOLED screen is perfect to view images and internet pages, whilst we also see a welcome return for the ’send via Bluetooth’ option. Unfortunately, the battery life is a little mediocre and the screen awkward to use in direct sunlight, but this is surely a common problem amongst most, if not all smartphones on the market.

The iPhone has developed its own unique style of presentation. Everything is clean, smooth, and eye-catching. The Sony Ericsson X10 has a dreamy, almost hypnotic background, combined with an almost seamless fluidity. It is therefore able to bring everything from Facebook, Twitter and Spotify together into the ‘Timescape’ app, which is admittedly slightly flawed. However, the Desire seems to have missed out on this sense of flair and instead of making you the envy of your friends, distinctly lacks the ‘wow factor’ and it’s obvious that HTC are well aware of this. For example, the tab icons in contacts and messaging have been replaced by more colourful versions, whilst the settings have been compartmentalized with impressive icons that quickly define where you want to go. Unfortunately, it still suffers from the default graphite display and its rather unsuccessful ‘a to b’ functionality.

If you are content with the aforementioned flaws, you can still find everything and more that you need from a phone. What the competitors have done is made the ‘big’ apps accessible from the moment you turn on the phone. You will never need to find the big three: Facebook, YouTube or Twitter because they will already be staring you in the face!

In recent times, the Android market has been revamped, now boasting a range of apps that is starting to rival those of the iPhone. This marketplace is fast becoming a battleground for the heavyweights. Based on purely empirical evidence, this phone is surely up there with the best in the business in terms of both quality and functionality.

In conclusion, what you have in the Desire is a smart phone by its purist definition. Instead of doing what you are told, you can do WHAT you want, WHEN you want it, and who doesn’t want that?

iPad frenzy

Until we get ours here in the UK, we thought we’d post something a little different.

Sony Ericsson Hazel and Elm

Eco phones

GreenHeart logo Environmental stories are big news this week as the UN climate change conference in Copenhagen draws to an end. Sony Ericsson boosts its GreenHeart portfolio by announcing the Hazel and Elm models, due to arrive in the new year.

SE GreenHeart phones include features designed to minimise carbon footprint in production, travel and use. Made with at least 50% recycled plastic, water-based paint and reduced packaging, they also come with reduced energy chargers that remind users to unplug them from the socket after use.

The Hazel slider and Elm candy bar both have pedometers, 5 MP cameras, GPS with geotagging and improved sound filters for outdoor use. They also feature the recycled look and feel of pretty much every other Sony Ericsson.

Virgin Digital Help

People can’t work stuff = opportunity

Virgin Digital Help logo

Virgin group launch their first UK venture for three years, a partnership with Sutherland Global Services to help consumers get more from their PC’s, broadband and phones.

Digital Help is available via a PC application or over the phone with an off-shore operator. Scans and general advice, plus a few services such as anti-virus software are available for free, but most problem resolution will need a £2.99 subscription to be paid first. Home visits can also be arranged, but the cost can be in excess of £90 for an hour. The dummies guide to ‘connecting things with stuff’ market has a few competitors already. Similar services are available from Tech Guys, Geek Squad and Gadget Helpline, sometimes bundled with mobile offers.

Yesterday a friend who works in third-line tech support had to deal with a torrent of abuse from a customer requesting support for a third-party application on an old HTC device. Nobody had advertised or implied compatibility of the app with the phone, but operator, app supplier and manufacturer were all trying to help - for free. It was taking time, but the customer refused to wait for 72 hours for a reply. Three days would be ridiculous for a standard query, but is it unreasonable when supporting a two year old device with a new application?

Customers get a great deal of value from service representatives, usually at no charge. I hope the cost of independent technical support will nudge them towards showing a little more patience and understanding when queries are complex or unusual.